bae99 Privacy Policy — Your Information Is Completely Safe

bae99 (referred to hereinafter as "we", "our", or "platform") provides a safe and reliable service for online gaming players in Bangladesh. We are fully committed to protecting the privacy of our users.

This privacy policy explains how bae99 collects your personal information, how that information is used, how it is stored, and under what circumstances it may be shared with third parties. We always maintain the highest technical standards to ensure the security of your information.

By registering with bae99 and using our services, you are giving your consent to all the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services.

bae99 collects various types of information to operate its services smoothly and provide you with the best experience. The following information falls within the scope of our collection:

bae99 uses collected information for the following purposes:

• To complete account registration and identity verification.
• To process deposit and withdrawal transactions — via bKash, Nagad, Rocket, Upay, and bank transfer.
• To provide the gaming services offered on our platform.
• To send promotional offers, bonuses, and rewards (only for users who have given consent).
• To provide customer support — especially through 24/7 live chat.
• To prevent fraud, money laundering, and other illegal activities.
• To ensure responsible gaming and identify harmful behaviour.
• To improve platform performance and user experience.
• To comply with legal obligations and regulatory requirements.

bae99 never sells your personal information to third parties. However, in certain circumstances we may share information with the following parties:

Before sharing information with any third party, we ensure that the party maintains privacy protections of an equal standard to our own.

The bae99 website uses cookies and similar tracking technologies. These technologies help us remember your preferences and improve the quality of our service.

Types of Cookies

• Essential Cookies: Essential for maintaining login state and security functions.
• Functional Cookies: For remembering your language and preference settings.
• Analytical Cookies: For monitoring site usage and improving services.

bae99 has adopted industry-standard technical and organisational measures to keep your personal information secure:

• SSL Encryption: All data transmissions are protected by 256-bit SSL encryption.
• Firewall Protection: An advanced firewall system prevents unauthorised access.
• Two-Factor Authentication: Two-step verification is available to enhance account security.
• Regular Audits: Regular security checks are conducted to ensure the effectiveness of security measures.
• Limited Access: Only authorised staff may access personal information.
• Data Minimisation: We collect only the information that is genuinely necessary for providing our services.

bae99 retains your information for as long as your account remains active or as required to meet legal and regulatory obligations.

Even after an account is closed, certain information may be retained for a defined period for the following reasons:

• Financial transaction records — for the period prescribed by applicable law.
• Information required for the resolution of legal disputes or claims.
• Records required for fraud prevention and security purposes.

Once the retention period ends, your information is deleted in a secure and irreversible manner or fully anonymised.

As a user of bae99, you enjoy the following rights regarding your personal information:

To exercise these rights, please contact our support team via live chat or by email at [email protected].

bae99 strictly restricts its services to persons aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21.

Age verification is a mandatory step in the registration process. If we are informed or discover ourselves that a minor has registered on our platform, the relevant account will be closed immediately and all associated information will be deleted.

In some cases your information may be processed or stored on servers located in other countries. For such transfers we ensure that:

• Adequate data protection measures are in place in the destination country.
• The receiving party follows the standards of our privacy policy.
• Protective provisions for the information are included in the transfer agreement.
• SSL encryption and other security technologies are always used.

bae99 may update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:

• The "Last Updated" date at the top of this page will be changed.
• For important changes, a notification will be sent to your registered email address.
• An alert about the changes may be shown when you log in to the platform.

Continuing to use the platform after changes are made will be considered as your consent to the updated policy. We therefore recommend checking this page regularly.

If you have any questions, concerns, or complaints regarding the privacy policy, please contact us. Our privacy team will process your request promptly.

We take every privacy-related complaint seriously and take appropriate action after fully investigating each matter.